To modify your account information online, click this link and enter your username and password. Once logged in, click the profile icon located on the upper right corner of the screen and select "Account Details."

To retrieve a forgotten password, you can click this link. You will then be prompted to enter your Email Address. Once you select Submit, an auto-generated email is sent with a "reset password" link. When you select the Reset Password link, you will be directed to the Reset password page. Here you can input and save your new password.

You can only use one discount/voucher code at a time.

Discount code(s) do not apply on Sale or Clearance Items,taxes, shipping and cannot be combined with any other offers. Select products may be excluded from discounts.

We accept Credit Card payments through our secure payment
gateway. We currently accept:

• Visa,Mastercard, American Express, Discover, JCB, Diner's Club
• Shop Pay
• Apple Pay
• Google Pay

If you have placed an order with us, you can always check the status of your order by logging into your customer account.

1. To login to your account, click this link and enter your username and password.


2. Once logged in, you will see a listing of your most recent orders under
"Order History."

3. Select the order number to see your order details. Here you will see your
Shipping Status. If your order has shipped, you can find your Australia
Post tracking number here as well.

You can order as Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout. Just make sure you provide a valid email address.

If your credit card is not working with our checkout process, please first check the following:

1. You entered the information correctly.

2. Your address that you used matches the one that you have on file.

3. You have not reached your credit limit.

4. Your card has not expired.

What to do now?

Double-check that you've entered all your information correctly. If you are
still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get
in touch with you.

For your financial protection, we require that your billing address match the credit or debit card's billing address that you wish to use during checkout.

Unfortunately, we do not ship outside Australia.  

If you are an American Express cardholder, you may see Stripe instead of our business name. It can take up to 48 hours before Stanley appears on your bank statement.

If you have placed an order with us, an order confirmation will be sent automatically to your customer email address.

1. Log into your customer account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under
"Order History."

3. Click on the order number to see more information about your order.

4. To get a copy of your invoice receipt, you can either print the order
details screen or contact us to re-send the order confirmation email.

During the checkout process, you will be prompted to select the following:

1. Enter your shipping address that you wish your order to be sent to.

2. Select a shipping option.

Your products will be shipped to you to your specified shipping address by the selected shipping method.

All orders will be shipped on workdays within 48 hours after order processing. Once shipped delivery time is 3-7 business days for most Metro and inner-regional postcodes, excluding WA, NT & Tasmania.  Once it is sent you will be notified via email with a tracking number. 

Please note delivery timeframes are a guide, it may take a little longer during peak periods, weather events or other postal service delivery issues that are outside of our control.

To retrieve your tracking code for an order, you have placed with us, you can log into your account.

1. To login to your account, click this link and enter your username and password.

2. Once logged in, you will see a listing of your most recent orders under
"Order History."

3. Select the order number to see your order details. Here you will see your
Shipping Status. If your order has shipped, you can find your Shipping Tracking Code here as well.

You will receive a cancellation email that confirms your entry has been removed from the drop, and you will not be selected or charged for this drop item.  

Unfortunately, you cannot change your shipping address after you submit your order. Orders are immediately sent to the fulfilment team when submitted, and our system can no longer retrieve or change them. If your shipment is not successfully delivered, it will be returned to the fulfilment warehouse, and a credit will be made to your account.

Unfortunately, you cannot change your shipping method after you submit your order. Orders with physical shipments are immediately sent to the fulfilment team when submitted, and our system can no longer retrieve or change them.

The steel used by Stanley is 18/8, or grade 304, otherwise known as food-grade Stainless Steel. Like all Stanley products, the Stanley Stainless Steel items must pass rigorous health and safety tests before they are made available to the public.

The Stanley products are EU-tested safe and approved, and all contact surfaces are guaranteed to be BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all “other” class. Because the Stanley products are made of multiple materials, they are obligated to use the Type 7code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

Preheat or pre-cool your Stanley vacuum bottle, mug or food jar by filling it with warm or cold tap water. Let stand for five minutes.
Empty the Stanley bottle and immediately fill with your favourite hot or cold drink. Lastly, secure the stopper and lid as quickly as possible to avoid heat
loss.

Stanley does not recommend putting milk or dairy products in your vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at certain temperatures. Fermenting food and beverages may also cause pressure to build up over time.

It is not recommended to use dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your product. Please proceed carefully at your own risk.

Stanley vacuum bottles retain heat just as well as they do cold, so you can perfectly use your Stanley thermos for hot, cold and even iced beverages.

It is not recommended to use carbonated drinks in all sealed containers as the CO2 can produce unwanted pressure within your product. Please proceed carefully at your own risk.

You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the Stainless-Steel surfaces.

Please check the bottom of your product to see if it is dishwasher safe, top rack only. If not, hand washing is recommended. Be sure to wash your product before first use.

1. Fill with warm water and mild detergent.

2. Let stand for a few minutes.

3. Wash with a soft, damp cloth or sponge.

4. Rinse and dry with a clean towel.

Your product may need a deep clean occasionally. For this we recommend letting a mixture of one part baking soda and one part warm water soak for up to an hour. After rinsing out this mixture, clean with mild detergent. 

To thoroughly clean under the gasket or seal, it is recommend soaking the top of the cup in white vinegar, lemon juice, or a
mixture of warm water and baking soda. With some products, the gasket or seal
can be carefully removed with a small tool or instrument and soaked separately.

The bottom of your Stanley product will indicate if it is dishwasher safe. For these products it is always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

Most of the Stanley products are made using Stainless Steel.
Even items where Stainless Steel is not the main body material there may still
be Stainless Steel in the hinges, handles and other places. As a result, it is
not recommended that you put your Stanley products in the microwave. Doing so can result in damage to your product and appliance.

The Stanley products are EU-tested safe and approved and all contact surfaces are guaranteed to be safe to use with food and beverages. The type of outer plastic material we use for our stoppers is BPA-free polypropylene. 

It is not recommended to put any of the Stanley products in the freezer. Liquids expand as they freeze and your item will not return to its original shape. This expansion can result in damage to your product that will affect its functionality, thermals and seals.

Stanley products are made of high-grade rust-proof Stainless Steel and will last a lifetime when properly cared for. If you are noticing corrosion that appears to be rust, it could be free-iron particles, dirt or residue that has contaminated the surface. To remove these particles, a standard, non-abrasive household cleaner can be used to free contaminants from the surface. These cleaners can be applied with bristle brushes, sponges or clean cloths. A Stainless-Steel cleaner or polish can also be used. Soaking the product in a mixture of warm water and baking soda, white vinegar or lemon juice might also help. Repeat as necessary to get the desired result. After using cleaners, always wash your bottle thoroughly as recommended in our care and use instructions.

Stanley Products are guaranteed to be free from any defect in workmanship or materials and to be thermally efficient, provided they are used according to the instructions. This lifetime guarantee does not cover component parts or malfunction due to alteration or accident.

Prior to 2009 Stanley vacuum insulated products (including bottles and food jars) utilised Char‐Vac® insulation. This insulation technology packed charcoal between the inner and outer steel walls while drawing the vacuum. In 2009 charcoal was removed from all Stanley products due to its impact on manufacturing and the environment.
Since then, higher grade Stainless Steel along with better design, welding, and
vacuum technologies have been implemented to maintain durability and increase thermal properties.

Stanley rather replaces parts than a whole product. Please email us here so Stanley
can determine if a replacement is available and what will best suit your needs.

We attempt to process and ship your order as quickly as possible, so as a general rule once orders are placed they cannot be cancelled or changed. Please contact our
Consumer Support Team as soon as possible if you need to cancel your order and we will do our best to help.

Refunds will be returned to the original form of payment. You will receive a notification when your refund has been
processed. Depending on your bank refunds can take 1-2 days to appear in your
account.

Did you pick the wrong colour, or was the style is not working for you? We're sorry to hear that.

We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in its original packaging. We will not accept returns for items purchased outside of the Stanley website.

To request a return, please follow the instructions below.

1. Email us here to get instructions on how to proceed.

2. Return product(s) using the provided instructions, which you will receive within 24-48 hours.

3. Prepare your package for return. Pack your item(s) securely, inserting any paperwork that was originally included. If you don't have the original product packaging, use a sturdy box, and include paddings such as packing bubbles or newspaper. Attach your return label to the package.

4. Ship your return based on the instructions provided. All merchandise must be unused and undamaged and returned in its original packaging.

5. After we receive your item(s) in our fulfilment centre, our team will inspect it, and a refund will be processed.

If you have any questions regarding your Stanley product, please contact our Consumer Support Team. To file a warranty claim, please submit a claim form here.

Stanley rather replaces parts than a whole product. Please contact us here so Stanley can determine if a replacement is available and what will best suit
your needs.

Contact us here, and our Consumer Support Team will endeavour to answer your request within
2 business days.