Refunds and Returns
We want you to be delighted with your new Stanley. If you’re not totally satisfied with your Stanley purchase from au.stanley1913.com, you can return it for a refund within 30 days.
Please contact us to request your return. If your request is approved, you will receive a return form which needs to be completed and included with your product.
A few things to note:
- This return policy only applies to products purchased directly from au.stanley1913.com.
- Your Stanley must be unused and complete with its original packaging.
- Shipping fees are non-refundable.
- Your refund will be processed via the same payment method or card used for the original purchase.
- If your item/s are damaged or faulty, the above criteria does not apply.
- Our Returns Policy is not intended to override or limit your statutory rights in any way.
How long will it take to process my return?
Please allow a minimum of 10 business days for the funds from a return to be processed. You will be notified by email once your refund has been processed.
Can I exchange an item/s on my order?
If you’d like to exchange your Stanley, return it for a refund (excl. shipping fees) and place a new order for the new Stanley that you’d like. Exchanges for items purchased outside of au.stanley1913.com will not be accepted.
How do I return an item I purchased from another store?
If you purchased your Stanley from an authorised Stanley retailer then their return policy applies. Please contact them directly.
Returns Policy
We are not required to provide a refund or replacement if you change your mind. However, we do accept returns for change of mind in respect of most items purchased from the Stanley website within the last (30) days. Items returned for change of mind must be unused, undamaged, and returned in its original packaging.
In accordance with our obligations under the Australian Consumer Law (including as set out under the Australian consumer guarantees), you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, in the case of a major failure you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will either repair the item within a reasonable time or provide a refund or replacement.
We do not accept returns of customized products unless required by applicable laws (including under the Australian Consumer Law, as set out above).
Original shipping fees will not be refunded and a return-shipping fee will be deducted from your refund for change of mind, as indicated when you request a return. Refunds under the Australian Consumer Law will be provided free of charge. Refunds will be returned to the original form of payment. It should reflect on their next billing cycle once your eligible return has been received and processed.
If your product was purchased from another retailer, you'd need to request a refund from that retailer.
Please keep your proof of purchase—e.g. your receipt.